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FAQ

Shipping

How much does shipping cost?

How do I know my order is on the way?

Where does Reevive deliver to?

Which courier service does Reevive use?

How long is the delivery time?

Do I need to sign for my parcel?

Can I specify a delivery time/date for my order?

Will I be notified when my parcel is arriving?

What if I am not at home to receive my parcel?

Return

Does Reevive accept product return?

How do I ensure that returns are accepted (“Return Conditions”)?

How long will it take to receive my refund?

How will I receive my refund?

Can I return my device if I am unhappy with its cosmetic condition within the 7-day window?

Can I return my device if I am unhappy with its cosmetic condition, but I have passed the 7-day window?

I received the wrong item, what do I do?

Warranty

How do I register my warranty?

What is the period of my warranty?

Can I extend my product warranty?

What does my warranty cover?

Who is allowed to submit a claim on my warranty?

What happens in the event of a successful claim?

If I modify or tamper with the hardware of my device, would it affect my warranty?